Homes in Sedgemoor expects our provider to provide the following: • Out of hours telephone handling service to the customers of Homes in Sedgemoor • Ad hoc cover for day time service during times of absence of training which reduces t • To provide a reliable and professional service in line with Homes in Sedgemoor customer service requirements to ensure that the customer does not experience a reduction in service when the main team are not working • To provide ad hoc cover as required to cover for busy periods, staff absences or training days • Homes in Sedgemoor expects our provider to work with us collaboratively and supportively, contributing to ensuring that we continuously improve our service delivery to our customers.