spain-madrid: computer-related services./ administration services, operation and exploitation of infrastructures, jobs and first level cau of enresa./ maintenance of enresa's corporate systems and first-level cau technical support and includes the following tasks:- user care, which includes care, monitoring, scaling and resolution of incidents and user requests through the request management tool and enresa incidents.- job management, which includes the tasks of administration, approval and supervision of the enresa job, in order to guarantee its availability and performance.- operation and exploitation of the systems, managing the entire infrastructure enresa it, including servers and electronic equipment that supports networks and communications. this task includes the corrective maintenance of the infrastructure, solving incidents detected due to its use, as well as the evolutionary maintenance that will allow the infrastructure to be adapted to new requirements. - systems architecture and deployments, to design, implement and manage the systems architecture, which is the set of equipment and the software that supports the applications, and carry out production deployments of the changes developed in the information systems of enresa.- management of the procedures and the ticketing tool, which is the it support for the management of the demand and the control of the dsiti providers, carrying out the maintenance and evolution of this tool.- maintenance and management of the jira tool, which will allow the monitoring and verification of the tickets of the jira tool, as well as the estimation of its cost, the execution schedule and the development of the projects