germany-berlin: urban planning services./ development and operation of a contact point for citizen participation in the charlottenburg-wilmersdorf district. as part of the implementation of the state-wide guidelines for citizen participation, the district of charlottenburg-wilmersdorf is tendering the establishment and operation of the contact point for citizen participation. the district contact point is a low-threshold opportunity for citizens and actors from the district to find out about ongoing participation processes and to get advice on initiating participation processes. she is also the contact person for the district administration and district politics in order to design participation processes in a way that is close to the citizens and to pass on information to the district. the tasks of the contact point are to promote dialogue-oriented consultative forms of informal citizen participation and to enable citizens to participate in these participation processes.