London and Quadrant Housing is looking to award a contract for a contractor to carry out all of London & Quadrants security requirements. This is to include the Provision of a Manned Guarding & Security Service to include the provision of Security Patrols and Concierge duties to be delivered across various sites owned or managed by London Quadrant Housing Trust (“L&Q”).

In providing the Service, the Contractor shall be expected to act as a reasonable, efficient and safe organisation and with all due care as may be reasonably expected of an entity undertaking this Service.

Service ives

The primary ive of the Manned Guarding Security Service is to encourage a high level of compliance by visitors to L&Q policies, prevent unauthorised access and to act as a deterrent against antisocial behaviour across L&Q owned and/or managed sites.

It is important that the Security Guarding regime is a high-quality Service that is effective and fair without being aggressive.

Guards on patrol will serve as a customer facing liaison for resident queries and providing support such providing site information & wayfinding and other supportive duties but shall also serve as a constant visual reminder to L&Q Visitors and Residents that non-compliance with L&Q Policies is likely to result in negative consequences.

L&Q sites fulfil various functions and serve different Customers with different needs. For this reason, L&Q requires visible periodic foot patrols in some locations and static manned guarding in others.

L&Q expects the Service to provide a firm, but fair enforcement of L&Q site polices and wishes to avoid problems resulting from any over or under-enforcement of certain areas.

L&Q expect the successful contractor to be SIA approved contractor and to be able to evidence ISO standards around Quality (9001:2015) & Environmental (14001:2015) and to be NSI GOLD approved.