Peterborough City Council (PCC) in partnership with Cambridgeshire County Council (CCC) is seeking to procure IT service management system for all internal users across both local authorities.

It is envisaged that the new system will be ready to use between the 30 September 2020 and the 1 April 2021.

Potential providers are invited to respond to the questions in Part 7 concerning the proposed service to be procured. Responses to these questions may be used to inform our commissioning approach to the tender exercise.

In order to make an informed decision on the best form of tender we are looking to the market to:

Suggest innovative and cost-effective delivery solutions, which may inform our specification development.

Inform our thinking regarding commercial considerations of providing ICT service management system.

Ascertain a clear understanding of the market’s interest, capacity and experience to deliver the service.

Understand the optimum way of procuring.