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Market cooperation| 发包方名称 | Ervia |
| 发包方国别(国家/地区) | 爱尔兰 |
| 发包方座机 | |
| 发包方传真 | |
| 发包方邮箱 | tenders@ervia.ie |
| 发包方地址 | P.O.Box 900, Webworks, Eglinton Street, Cork, Cork, Ireland |
| 发包方网址 | |
| 发包方联系人姓名 | Kelly Sexton |
| 发包方联系人座机 | +353 214239065 |
| 发包方联系人手机 | |
| 发包方联系人邮箱 | |
| 项目名称 | 20/095 - 20/095 - Step 1 - Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland |
| 项目类型 | 基础设施即服务（IaaS） - 基础设施即服务（IaaS） |
| 项目预算￥ | |
| 项目投标截止时间 | 2021-01-29 |
| 项目开始时间 | |
| 项目结束时间 | |
| 服务商资质要求 | |
| 要求高匹配度成功案例个数 | |
| 项目交付地点 | |
| 是否准许转包或分包 | |
| 项目信息详述 |
Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers, to include the following services as a minimum:
• Emergency response
• Contact response related to:
o New and existing connections
o Meter reads and queries
o Gas availability
o New and existing connections queries
o Site works and lay service appointment queries
o Safety advice
o Supply interruption queries
o Gas availability
• Proactive and reactive contact related to planned maintenance programmes.
• Capability to provide services through the Irish language.
• Customer complaint and escalation management.
• Service performance reporting and data analytics across all services to include problem identification and service improvement insights.
• Payment processing.
• Revenue assurance
• Fulfilment
The service delivery model for the multi-channel contact centre service shall support differentiated services across business and domestic customer segments and provide contact capability across traditional and digital channels.
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版权所有：天津市数字贸易综合服务平台 备案号：津B2-20080229-9
联系人：高杨 
手机：+86-131-1480-9286 
邮箱：gloria.gao@devott.com 
微信：13114809286 
