The intent of this Request for Proposal (RFP) is to obtain proposals from qualified firms for software, implementation and integration services for software system(s) to be provided in accordance with terms, conditions and specifications established herein. The James City Service Authority (JCSA) owns, operates and maintains the public water and sanitary sewer systems within James City County, Virginia and limited sections of York County and the City of Williamsburg. Operational and maintenance responsibilities include wells, water treatment facilities, water distribution mains, sanitary sewer pumping stations, sanitary sewer collection lines, sanitary sewer transmission mains, administration buildings, vehicles, equipment and materials. Although the JCSA works closely with other James City County (JCC) departments, the JCSA operates as a separate legal entity.

The JCSA is seeking proposals from offerors for a fully integrated Utility Customer Information and Billing, Enterprise Asset Management, Enterprise Resource Planning, Computerized Maintenance Management and Customer Information System to upgrade and/or replace the existing systems currently used by JCSA, with an emphasis on the implementation of mobile applications to improve the efficiency and accuracy of data collection, reporting and work management. JCSA currently partners with the Hampton Roads Sanitation District (HRSD)/Hampton Roads Utility Billing Service (HRUBS) for billing and customer account services.