This Invitation to Negotiate (ITN) is issued by Citizens Property Insurance Corporation (Citizens) to request competitive sealed replies (Replies) from firms (Vendors) capable of providing Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. Citizens is interested in obtaining these services to improve and modernize its communication and call center systems. Each Vendor Reply must include the following components:

o Products. Vendors must offer to provide either UCaaS, CCaaS, or both. Replies for UCaaS and CCaaS will be evaluated and scored separately. A Vendor’s score for one product will not affect its score for the other product. Although Citizens may prefer one vendor to provide both products, Citizens may choose to award contracts to separate vendors who are “best in class.” The desired UCaaS and CCaaS product functionalities and features are more fully described in Section 2.3 of this ITN.

o Implementation and Support Services. Vendors must also provide implementation and support services (either directly or through a third-party provider).

The process for evaluating and selecting Vendor(s) is more fully described in Section 3 of this ITN.

A Vendor may not submit more than one Reply to this ITN. However, during the negotiations phase, a Vendor may propose alternative solutions as Citizens’ interests and needs become more detailed.

All Vendors should familiarize themselves with all requirements of this solicitation before submitting a Reply.